How fast can my AI worker start?
Most workers are deployed within 2–3 business days of your order. You complete the setup interview at checkout; we provision the instance, connect your channels, and send you a go-live confirmation.
What happens when the AI doesn’t know the answer?
Every worker has a built-in handoff: unclear or sensitive cases are escalated to the email or team you define in setup — with full context, so a human can take over in seconds.
Do you need access to our passwords or systems?
Never through the order form. After purchase, integration access is granted through secure, revocable methods (OAuth or scoped API keys) during onboarding — you approve every connection.
Is our data used to train AI models?
No. Your data is used only to operate your own worker. We sign a data processing agreement (DPA) with every customer, and EU customer data stays in the EU.
Can we cancel?
Yes — plans are monthly and you can cancel any time from your client portal; your worker stays on shift until the end of the paid period. Annual plans simply renew yearly instead.
How is this billed?
You receive a standard invoice from SHOPFILES LTD with your order. EU businesses with a valid VAT number are billed with reverse charge where applicable. Pay by card or the methods shown at payment.